Stephen Kimani Kahuria

Pacis Insurance Co LTD, Nairobi, Kenya
Database Administrator, Jan 2017 – Present

Managed Oracle database by data manipulation, administering accounts, security, passwords ensuring data integrity via the Enterprise Manager, Oracle SQL Developer, TOAD and SQLPLUS console; Manage ERP System via Oracle WebLogic Server using Admin console; Performed database backup using RMAN; Used Oracle Export tool to export data and Import tool to load data into the target database.

Key Achievements:
Eliminated database downtime by automating database startup in the event of a power outage.
Updated over 100K records erroneously loaded into the database with wrong product codes thereby increasing user productivity.
Eliminated database and application performance issues by reconfiguring the VMware virtual memory allocation.
Minimized database lock timeouts by increasing free space resulting in fewer rows being stored on a single page until data is added thereby reducing performance bottlenecks.
Enrolled users and maintained system security to the database operating 24/7 with 100 concurrent users.

Pacis Insurance Co LTD, Nairobi, Kenya
Systems Administrator, Jan 2014 – Dec 2016
Managed VMware server infrastructure, data-center operations across Linux and Windows server environments. Installation and Configuration of new software and hardware.Technical support, Continuous training of staff on systems.

Key Achievements
Pioneered use of Virtualization technology which reduced capital and operating costs, minimized downtime and increased productivity and efficiency.
Team Lead in the implementation of Cyberoam Security Appliance for bandwidth management, intrusion prevention and elimination of Denial of Service.
Managed over 100 users across 7 branches; onsite and remotely resulting in better support and achieved 90% incident response.
Implemented user log-on features on printing devices to minimize paper wastage.
Managed infrastructure security with Trend Micro Internet Security Software resulting in the reduction of malware and virus attacks.

Pacis Insurance Co LTD, Nairobi, Kenya
Support Assistant, May 2010 – Dec 2013
Maintain and support systems, workstations, mobile devices, printers, and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop and Virtual Environments.

Key Achievements:·
Improved efficiency in achieving 90% on first call resolution.
Provided seamless business operations by setting up VOIP, Wi-Fi and LAN networks at remote branch locations.·
Provided Help Desk training to all employees on hardware and software applications.·
Developed an Online Backup logging application(Adobe) for efficiency.

Cox Communications, Oklahoma City, Oklahoma
Field Service Representative, Sep 2006 – Oct 2009
Installation,disconnecting, reconnecting, adding, changing and troubleshooting video, telephony, and high-speed Internet services at
customer locations. Educate customers regarding their existing and new services,promote other Cox services and propose solutions to customer problems.
Key Achievements:·
Awarded “Great Customer Service”·
Awarded “First Contact Resolution” after achieving 90%

Cox Communications, Oklahoma City, Oklahoma
Customer Service/Technical Support, Aug 2005 – Sep 2006
Schedule, confirm and perform phone, video, and Data
service installation appointments. Provide technical support and issue resolution to customers, subcontractors, and end-users via E-Mail and phone.
Key Achievements:
Maintained a score of 4.5/5.0 overall grading for 8 months