Stephen Ndirangu Thuita

Meet an exceptional customer service representative with a year of online experience and a prestigious IBM New Collar badge as a Customer Engagement Specialist, earned through the completion of the Customer Service Fundamentals course by Knowledge Accelerators on Coursera. I excel in problem-solving, maintain a positive attitude, and bring enthusiasm and empathy to every interaction. As an effective communicator, I possess in-depth knowledge of HubSpot CRM, Zendesk, and social media platforms. With excellent typing skills and professional proficiency in English and Swahili, I ensure clear and efficient customer support. Additionally, my commitment to continuous learning is demonstrated through my engagement with Coursera, where I leverage the platform to enhance my skills and stay up-to-date with industry best practices. Ready to shine and deliver outstanding results as your dedicated team member.