Stephen Ndirangu Thuita

Stephen Ndirangu Thuita, Kenya, Nairobi, WhatsApp /Tel: - Email-Objective: Highly motivated customer service representative with a year of online experience and a prestigious IBM New Collar badge as a Customer Engagement Specialist. Seeking a challenging position to utilize exceptional problem-solving skills, positive attitude, and strong communication abilities to provide outstanding customer support. Education: Customer Service Fundamentals Certification | Knowledge Accelerators on Coursera | 2023  Earned IBM New Collar badge as a Customer Engagement Specialist  Completed comprehensive course covering essential customer service skills Skills:  Exceptional customer service and problem-solving abilities  Positive attitude and enthusiastic approach to interactions  Effective communication skills in English and Swahili  Proficient in HubSpot CRM, Zendesk, and social media platforms  Strong typing skills for clear and efficient customer support  Continuous learning and engagement with Coursera for skill enhancement  Proficient in using Canva, Google Suites, Microsoft Office, and APA Style  Experience in ghostwriting, article writing, and providing virtual assistant services Experience: Customer Service Representative | SBM Bank Kenya| January 2023- May 2023  Delivered exceptional customer service through various communication channels  Resolved customer issues promptly and effectively  Maintained a positive attitude and fostered a friendly customer environment  Utilized Hub Spot CRM and Zen desk to manage customer interactions and inquiries  Handled high volumes of customer inquiries while ensuring accuracy and efficiency  Collaborated with cross-functional teams to resolve complex customer issues Freelance Writer |June 2023 to date  Provided ghostwriting services for various clients  Created engaging and informative articles on diverse topics  Adhered to APA Style guidelines for academic writing projects  Conducted thorough research to ensure high-quality content  Collaborated with clients to understand their specific requirements and deliver tailored content Languages:  English (Fluent)  Swahili (Fluent) References: Available upon request