Curriculum Vitae of
Straissan Yaco Amor
Contact No. -
E-mail:-
PERSONAL DATA
Age:36
Gender: Female
Civil Status: Married
Date of Birth:January 1, 1984
Place of Birth:Dumaguete City
Citizenship:Filipino
Religion:Roman Catholic
Height:165.14 cm
Weight:80 lbs
Parent’s Name:Isagani Yaco
Clarita Yaco
WORK EXPERIENCE
On-the-Job TrainingUnited Coconut Planters Bank (Dumaguete Branch)
Real St, Dumaguete City
Customer Service RepresentativeTeletech
May 22, 2007 – November 22, 2019
Charter Communications (Teletech)
May 22, 2007 – July 2013
Time Warner Cable – Oceanic (Teletech)
August 2013 – August 2016
Telstra - (Teletech)
August 2016 – November 2020
Ecommerce Email Support/Chat Support: Upwork Freelancer
I have been trained on the following tools and applications:
✔️Zendesk,
✔️Wordpress/Tortdeform.com
✔️FreshDesk
✔️Shopify,
✔️Slack,
✔️TeamWork Desk
✔️Zoom,
✔️Skype,
✔️AVAYA
✔️ SellerCloud
✔️ Amazon
✔️ Asana
✔️ Konnektive
✔️ abcrender
✔️ Proficient in Microsoft Excel, Google Docs, Google Sheets and more.
SKILLS AND COMPETENCE
Capable of demonstrating superior communication skills whenever dealing with customers, clients, or general public.
Excellent customer service skills.
Highly adaptable and quick to learn
Able to smile and display professional appearance and attitude that constantly exemplifies excellence in job performance.
Able to work well with others while learning and exhibiting a positive outlook.
Punctual, disciplined and able to follow strict rules of the company.
EDUCATIONAL BACKGROUND
College (Bachelor’s Degree)
Bachelor of Science in Business Management major in Accounting
Saint Paul University of Dumaguete
Graduated March 2007
High SchoolNegros Oriental High School
Kagawasan Ave. North Road Dumaguete City
Negros Oriental-
CHARACTER REFFERENCE:
Filipina Waminal Socorro
JP Morgan Chase – Cebu-
Emmarie Amores
Teacher
Silliman University-
Mr. Niel Delmonte
Team Lead
Optum-
