SUMEET KAPADIA
Address: 27 High Street, Toorak, Suva, Fiji | Mobile: - / - |
Email:-| Nationality: Fiji Citizen |
LinkedIn: https://www.linkedin.com/in/sumeetkapadia/
PROFILE
I’m a passionate, dynamic and high performing professional with more than 10 years’ hands on experience leading successful and
cohesive teams. I have broad experience in the areas of Business Operations, Administration, Client Support, Project Management,
Customer Service, Sales, HR Recruiter/Coordinator, Management and Banking/Finance. I have applied my knowledge and experience
to implement a range of practical solutions bringing about a diverse working environment in the organization.
SKILLS PROFILE
Sales, Administration, Business Operations and Management: Administering the overall day to day operations of the retail business
in the Central region for Digicel Fiji Ltd. Proficient in the Sales and Marketing areas driving quality sales. Overall people management
and resource allocation. I have developed the ability to handle up-to a total of 50 staff on a daily basis. Able to perform secretarial
and general business operational tasks.
Project Management: Experienced working for a digital media and data driven lead generation agency based out of Sydney. Have
practical experience in the use of Asana, JIRA Server/Cloud and Insta-gantt for project management and Everhour as time
management tool. I have gained experience in managing technical and operational projects from start to finish and all that goes in
between.
Customer Service: Providing customer service in the banking industry. Solving client issues and developing new business from
existing and new clients.
Software: Practical Experience in the use of web-based systems such as Alepo, E-Sale, Symbill, Digicel TU web tool, OTRS, SharePoint
Office 365, Tools 2, Citrix, Visual Basic, HTML coding(amateur), accounting packages and MS Office software such as Word, Excel,
Access, Visio, JIRA Server/Cloud and Confluence, LinkedIn Recruiter, at the EU gained sufficient knowledge in the use of ARES, CRIS
and ABAC.
Technologies - Hardware: configuration of range of routers and switches such as Huawei, Flying Voice, TP-Link, Net Gear, Belkin,
Motorola. Connection platform experience in Fibre, HFC, ADSL and VDSL.
WORK EXPERIENCE
Delegation of the European Union in the Pacific – Fiji Office: 12th November, 2018 till Present
Finance, Contracts and Audit – Lead Section Coordinator
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Central task coordinator for the Finance, Contracts and Audit division of the Delegation handling all financial matter of the
Pacific development projects.
Registering and updating on-line financial & contractual transactions on ARES, CRIS and ABAC.
Preparation of the procedural circuit for all transactions on ARES and ABAC.
Liaising with internal & external partners regarding contracts & payments.
Responsible for filing & archiving, both electronic & paper documents.
Partner with operations colleagues to concept country-based development projects.
Conduct in-house trainings for Delegation staff pertaining to existing and new system implementation from the Commission
HQ in Brussels, Belgium.
Performing general administrative duties.
Any other ad-hoc duties assigned by the Head of Section or Head of Delegation.
iCumulus Pty Ltd - From 11th July 2016 till October 31st 2018
Technical Project Manager
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Company Secretary and General Operations, Administration of the Fiji Office.
Work with Managing Director for resource planning, allocation, recruitment and all HR related matters for the Sydney, Suva,
Tokyo and Bangkok offices.
Coordinate internal resources with Head of Technical Innovations for the flawless execution of technical projects.
Oversee the effective implementation of all technical and business operational projects, ensuring that all projects are
delivered on-time, within scope and within budget.
SUMEET KAPADIA - CV
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Assist in the definition of project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
Assist in breaking down User Stories into tasks.
Work within an AGILE development cycle.
Work as a Central task manager between the Fiji, Sydney and Bangkok offices for varied external clients and internal
stakeholders.
Complete working knowledge of JIRA Server/Cloud and Confluence for documentation.
Setup Sprints on JIRA with version releases. Ensure all codes developed are committed on BitBucket (Git Version Control).
Generate reports to monitor project/task status from JIRA.
Conduct daily SCRUM meetings to ensure the team is clear of the day’s targets.
Carry out on-going research work on Technology developments across all platforms.
Develop User Test cases/plans, with full documentation ability on JIRA Confluence
Carry out manual User Acceptance Testing on systems being built by the tech team.
Develop a detailed project plan to monitor and track progress.
Manage changes to the project scope, project schedule.
Measure project performance using appropriate tools and techniques.
Report and escalate matters affecting project scope to management/stakeholders as needed.
Help perform risk management to minimize project risks.
Ensure resource availability and allocation.
Create and maintain comprehensive technical and business operational project documentation.
Work with Managing Director for resource planning, allocation, recruitment and all related HR matters for the Sydney, Suva,
Tokyo and Bangkok offices.
Work with the Sales Team to gather local client base and secure contracts.
Analyze gaps between systems and processes and make recommendations.
Conducting workshops and demo’s as part of change management on a system and/or platform.
Greymouse Investments Pty Ltd (Australia/Fiji/Philippines) – From 15th June 2015 till 6th November 2015
I.T Support Officer/Acting Service Desk Team Leader - Applaud Services & Technologies, Australia
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To ensure that the customer experience, in relation to the client’s customers is “best in class” to drive Customer satisfaction
and Customer retention.
Provide ISP Level Support to Australia based ISP namely: Fuzenet, Homelinx, E-wire, Aussielinx and Stealth.
Ensure that Customer Service Level Agreements are met in regard to Service Desk delivery.
To take ownership of all escalated “Issues” from the Service Delivery Manager or customer representatives during shift.
Develop solid working relationships with the SDM and key members of the Customer’s team.
In conjunction with the Service Delivery Manager, develop and implement process changes to facilitate continuous
improvement.
Monitoring and providing level 1 support of Calls / Email / Tickets / Live Chat queues. This includes,
Ensuring agents on each shift are productive.
Taking calls and actioning Live Chat and emails.
Triage new Incidents and requests as they are received, prioritize appropriately and ensure that critical issues are addressed
in a timely manner.
Configuration of client routers (Huawei, Flying Voice, TP-Link, Net Gear, Belkin, Motorola) on different connection platforms
such as Fibre, HFC, ADSL and VDSL.
Resolve cases within my technical capabilities in a timely manner.
Clearly document all activities in the case management tool.
Manage escalations to Level 2 Engineers, providing succinct information with each escalation.
Provide leadership to the Service Desk team in problem resolution and customer handling during the shift.
Supervise Service Desk team members.
Provide individual development, mentoring and coaching during shift.
Incident management, tracking, reporting and trending.
Identify trends in user issues and develop corrective actions to address them.
In conjunction with Service Delivery Coordinator be the focal point for improvement ideas for the team.
Interaction with customers and third-party suppliers.
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Digicel Fiji Ltd/Unwired Fiji Ltd (Central and Western Region) – From 3rd November 2012 till 30th May 2015
Retail Sales Executive/Partner Channel Executive/Store Manager
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Develop, modify and maintain processes to suit the Digicel retail business in the Central region.
Analyze store performances against allocated targets and give recommendations.
Provide technical advice and support to subordinate staff and the management team.
Deal with any maintenance and house-keeping issues in all the stores.
Lead a fully trained team of Sales Executives to achieve store targets and ensuring a great Customer experience.
Mentor and assist staff on the sales processes, update staff with current promotions, target audience and deliverables.
Drive sales through promotional events and target-based incentives.
Ensure the Retail channels have enough stock holding for continued business operation. Follow up on stock orders from
initial order placement to delivery.
Assist in Stock Audits in liaison with the Inventory Officer, provide stock analysis report and recommend changes.
Assist the Head of Consumer Sales - Central oversee Digicel Retail in the Central region.
Deal with external and internal parties for Digicel branding and merchandising in the Retail and dealer outlets.
Conduct training and weekly meetings with Store Managers to ensure the overall success of the business.
Prepare ad-hoc reports for management for example daily sales activations report, Unwired Tracker reports, Top-Up and
opt-in reports which indicates key business performance levels.
Implement corrective measures and procedural changes so that staffs are aligned to the Mystery Shopper and Store Audit
objectives.
Take part and conduct random Store audits and checks on the retail business including stock, cash handling and business
processes.
Ad-hoc duties as and when required by the Head of Consumer Sales - Central and other departments.
Westpac Banking Corporation (Suva) - From 15th September 2008 till 31st October 2012
Commercial Teller/ATM Officer
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Attend to ATM queries.
Visiting off-site ATM’s on a regular basis.
Working closely with the ATM team to identify and separate suitable Currency notes to be used in the ATM’s. Working with
the Chief Teller and assisting in RBF runs.
Manage cash at optimal levels, proper cash balancing.
Ensure professional attitude is maintained and no customer complaints received.
Building the business by capturing quality sales referrals and working smart.
Accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
particularly for large scale businesses and clients.
Paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
Customer Service Officer
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Maintain safe custodies for customers
Reconcile passbook entries, action fax messages.
Daily recording of branch statistics.
Accurately process customer transactions and handle cash in a timely manner.
To identify customers' needs and where necessary refer the more complex banking needs to the appropriate person in the
business.
To identify and understand customer needs in line with the bank's products and services.
Work on customer queries and ensure that all queries are handled in a professional manner and within the allocated time
frame.
SUMEET KAPADIA - CV
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EDUCATION
Bachelor’s Degree: BA in Accounting/Financial Management and Information Systems
2004 - 2008 University of the South Pacific, Suva
Fiji Seventh Form Certificate (Form 7)
Fiji School Leaving Certificate (Form 6)
Fiji Junior Certificate (Form 4)
1999 – 2003 Mahatma Gandhi Memorial High School, Suva
Fiji Eighth Year Certificate (Class 8)
Fiji Intermediate Certificate (Class 6)
1991 – 1998 Nehru Memorial Primary School, Suva
CERTIFICATIONS
NSE 1 – Network Security Associate (online course)
Fortinet NSE Certification Program United States of America
The Threat Landscape (online course)
Fortinet NSE Certification Program – Technical Training United States of America
Currently Pursuing an Online Course on Udemy.com Ultimate Web Designer and Developer Course
School Award: Australasian Schools Computer Skills Competition. (2002 and 2003) The University of New South Wales
Distinction Award: Australian Mathematics Competition. (2002) Australian Mathematics Trust The University of Canberra
Certificate in Computer Training New Zealand Pacific Training Centre, Suva
PERSONAL INTERESTS
I am into online gaming, Football (soccer – fan of Chelsea FC), cricket, table tennis. I like to research on business trends and issues
which impact the economy. I am a tech savvy person who is always on the lookout for new gadgets on the market. Love to learn new
web coding practices and build something great.
REFEREES
Available on request.
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