Swati Shukla

Swati Shukla

$10/hr
I have more than 3 years of experience in customer as well as technical support
Reply rate:
50.0%
Availability:
Full-time (40 hrs/wk)
Age:
39 years old
Location:
Begur, Karnataka, India
Experience:
5 years
 RESUME Swati Shukla 007B, Wing 1, Aratt Felicita Apartment Begur-Mylasandra Road, Email:-Begur, Bangalore, Contact no:-(M) 560068. CAREER OBJECTIVE Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. SOFTWARE PROFICIENCY Language C, C++ Skills Risk Analysis, Productivity Enhancement Database MS-SQL Operating System Windows (98, 2000, XP, 8, 10) , Linux Web Designing ASP .NET, HTML Awareness Networking, SDLC ACADEMIC QUALIFICATIONS EXAM / DEGREE YEAR NAME OF INSTITUTE UNIVERSITY / BOARD PERCENTAGE M.C.A 2009 Management Education And Research Institute IP Unversity(Delhi) 86% B.Sc 2006 D.S.N College Kanpur University 54% 12th Board 2003 St.Judes College I.S.C Board 69% 10th Board 2001 St.Lawerence I.C.S.E Board 75 % PROJECT DETAILS Project Title Job Portal Company CMC Limited Platform Dot Net platform using MS SQL Express Edition 2005 as backend Description The aim of the project was to register the user along with their qualifications and match them for suitable jobs available online.It was a job portal with enhanced features. I had worked in different roles during this project and always got a great opportunity to learn at each step of this project. My first role was to study various resumes and categorise them according to the experience and qualifications. Role Designed ,developed and tested. WORK EXPERIENCE DETAILS PROJECT CROSSOVER Risk Management Company CROSSOVER Experience 1 Year 6 Months (Jan’16 – Aug’17) Role Productivity QA DETAILS PROJECT Ecommerce channel and tech support Company HELPCHAT.IN Experience 6 Months (April’15 – Oct’15) Role Brand Expert DETAILS PROJECT ROGERS COMMUNICATION Company IBM Global Services Experience 1 Year (July 2009 – July 2010) Role Technical Support Representatives PERSONAL SKILLS Risk Analysis capabilities and productivity enhancement. Ability to analyze and scrutinize any task keenly. Comprehensive problem solving abilities. Excellent verbal and written communication skills. Ability to deal with people diplomatically. Willingness to learn, team facilitator and a hard worker. ACHIEVEMENTS & EXTRA CURRICULAR Participated in college and school level debate and essay competition and received applauds. Event organizer in all school and college annual day functions and other technical events. PERSONAL PROFILE Nationality Indian Gender Female DOB 01-Sep-1984 Marital Status Married Permanent Address 007B,Wing1,ArattFelicita,Myalasandra Road, Begur, Bangalore-560068. Declaration: I hereby declare that above information is correct to the best of my knowledge and belief. Place: Bangalore (Karnataka) Swati Shukla
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