I’ve worked as a Customer Support Representative for 3 years, Onboarding Manager for 4 years, and Quality Analyst for 2 years. My main skill set is Technical and Customer Support focusing on Chat Support, Email Support, and Voice Support Providing Managerial Support along with client-facing. I’ve mostly used client-specific tools and ticketing systems when troubleshooting customer issues along with training New Hires.
I don't hesitate to ask questions and work well with teams or individuals. I'm also highly trainable and committed to working through your business hours. Other than that, I'm also organized, and very good at time management and communication.