Tasveer Haider

RESUME TASVEER HAIDERPh:- Areas of Expertise Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Identify areas to increase efficiency and automation of processes. Set up and maintain automated data processes. JOB EXPERIENCE Worked as Deputy Manager – Data Analyst (Customer Service Delivery - Enterprise Business) in Dishnet Wireless Ltd. - Aircel Ltd. from 10th Nov. 2009 to 16th Aug. 2019. Job Profile: Acquire data from primary or secondary data sources and maintain PAN India customer database. Filter and “clean” data by reviewing raw data and performance indicators. Strong knowledge and experience with reporting packages and knowledge of statistics and experience using statistical packages for analyzing datasets (Advance MS Excel, MS Access, Business Intelligence System, SQL, Kienan, CRM, SAP, etc). Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Bring technical expertise to ensure the quality and accuracy of that data, then process, design and present it in ways to help stakeholders, businesses, and organizations to make better decision for marketing strategies and cost saving. Work with management to prioritize business and information needs. Locate and define new process improvement opportunities. Maintaining / Reconciliation Customer Database with NOC, Kienan and CRM. Revenue working with customer base on weekly basis. Weekly analysis for Complaint Management, Service Delivery and Churn. Assurance billing and collection activity of the entire Enterprises & SME customers for PAN India within the timelines. Co-ordination with Statutory/Internal & Quality Auditors for Billing and Collection functions. Analysis, Redesigning & Implementation of Billing and Collection processes for improvement and problem solution. Taking care Top-50 customers of PAN India like, TCL, Sun Pharma, Aviva, DEN etc. Maintaining Operation Tracker which contains the analysis of Active Base, Net Additions, Net Order Approval, Net Value Creation, Order Cancellation, ARPU, Installs, Pending Installs, TAT Performance etc. Maintain and flash daily Collection Dashboard – Region, Bucket & Unique Customer wise. Worked as Assistant Manager - Credit Control in Tata Communications Internet Services Ltd. for Direct Internet (SME) from Nov. 2008 to Nov. 2009. Job Profile: Target allocation to the branches for PAN India level. Daily follow-up with the branches for collection updates. Reporting and monitoring of organizational behavioral trend pertaining to Net Performance by maintaining National Operation Tracker contains Active customer base trend, Order / Revenue booking analysis, Branch / Product wise ARPU analysis. Maintaining Reports on daily basis: 1. Daily Collection Report 2. CRM Progress Report 3. Installation Dashboard 4. Sales Performance Report Worked as Sr. Executive – Team Leader (Billing & Credit Control) of North Region in Tata Communications Internet Services Ltd. for Retail Business Unit (RBU) from Feb. 2006 to Nov. 2008. Job Profile: Handling customer database of North region. To prepare Operation Tracker (TNM/TSM/AD Wise) which contains MIS of Sales, Net Adds, Postpaid Collections, Prepaid Renewals, Order ARPU, Revenue, Installations, FE & Billing Complaints, etc. for North Region on daily basis and also analysis the data. Handling Collection Agencies for soft & hard bucket collections and on the basis of bill files to prepare allocation for these agencies and monitoring their activities. Handling Corporate Customers and follow-up their Collections. To prepare data for dunning of postpaid customers and also handling the reactivation/winback process of these customers. Handling a 15 member’s team of RCV Executives for prepaid renewals. To work over AOP (Annual Operation Plan) & MMR (Monthly Management Review) and to make presentations in the month end for management. Worked as Officer – Billing & Credit Control with Bharti Tele-Ventures Ltd. (Airtel) from Dec. 2004 to Jan. 2006. Job Profile: Handling Customer Database of Delhi, Haryana and Noida. Handling Dunning process on daily basis through results of exposure and collection history, i.e. OG Barring, IC Barring and Restoration. Process control and MIS reporting to management on daily, weekly and monthly basis. Data Allocation to Collection Agencies and monitoring their operations. Data Analysis and to maintain Dunning MIS. Worked as Team Leader - MIS with M/S Fizon Instruments Pvt. Ltd. – New Jersey, USA from Nov. 2000 to Dec. 2004. Job Profile: To handle SQL Server Database and to make categorization of products in the database. Also to upload the databases for various websites over the US Server. To Search and collect various Scientific and Medical Products through various search engines by given keywords. To Assign and explain the projects to the operators for the data entry of products in the required website by using VB Applications. Worked over PC Anywhere: Worked over PC Anywhere for downloading the records information of various companies in US and also worked for FAX Campaign. Worked over D&B Million Dollar Database: To download different companies’ information through www.lhhcrn.com for all the states in U.S. and transferred it into SQL server database for web interface. Worked over Career Search Database: To download different companies’ information through www.lhhcrn.com for all the states in U.S. in mdb files and transferred them into SQL database for web interface. Worked over www.kellysearch.com To download records information of different scientific manufacturers for different countries and made its databases into excel format. ` EDUCATIONAL QUALIFICATIONS M.A. in Political Science from Jamia Millia Islamia in 2004 with 2nd Division. Graduation from Jamia Millia Islamia in 1998 with 2nd Division. Intermediate from C.B.S.E. in 1995 with 2nd Division. High School from C.B.S.E. in 1993 with 2nd Division. PROFESSIONAL QUALIFICATIONS One year Certificate Course in Computer Applications from Hamdard Asaf Ali Road, New Delhi with 1st Division Operating Systems Windows 10 & NT Server Windows 2000 Advanced Server, 2000 Professional & 2000 XP Linux 9.0, Lotus 6.0 Softwares MS-Office-2003, 2007, 2010 & 2013 MS-Access-2010 SQL Server - 2000 HTML Open Office 6.0 Knowledge of VB Applications Browsers Internet Explorer 10 - 13 Netscape Navigator 3.0, 4.7, & 8.07.0 Google Chrome PERSONAL PROFILE Date of Birth:- Father’s Name:Late Syed Ameer Haider Residential Address:Savera Apartment. B-20/S-2, Dilshad Colony, Delhi -110095 Contact No.:- Email Address-Marital Status:Married Nationality:Indian Dated:-------------- Place: Delhi (TASVEER HAIDER)