Troy Evans Gordon Downs

Troy Gordon Enthusiastic Sales and Customer Service professional with expertise in Sales Representative loyalty, retention and revenue. Highly adept at training, managing, communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive coaching and mentoring sales and customer service associates with Contact talent for interacting with staff at all levels of organization and public. Address Work History Bello Horizonte, Managua, MN Phone 2020-09 - Sales Representative Current The F.A.M.O.S Group, Sunny Isles Beach, FL - Performed cold calling and outreach to build sales E-mail pipeline. - Set up appointments with interested customers LinkedIn according to schedule availability. Delivered scripted sales talks to customers reached https://www.linkedin.com via manual and automatic dialing systems. /in/troy-gordon-b6981a16a/ Overcame objections using friendly, persuasive strategies. Skills Provided information about available products and services including membership details and purchase Customer Service advantages. Delivered exceptional level of service to each Basic customer by listening to concerns and answering questions. Windows Explained product prices and packages as well as answered questions and addressed concerns of Sales expertise Problem solving strength Customer Relations Systems and software programs Fluent in [English, Spanish] customers. 2018-04 - Sales Representative 2020-08 Best Of Hawaii Tours & Activities , Remotely, Remotely Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns. Answered customers' questions regarding products, prices and availability. Used Agile CRM to maintain detailed contact logs Lead Generation and account records. Data Entry interactions at all times. Maintained friendly and professional customer Determined needs, delivered solutions and overcame objections through consultative selling skills. Maintained up-to-date knowledge of all available products. Identified client needs, built relationships and overcame objections to drive sales. Increased revenue by acquiring new customers and determining needs to offer relevant products. Built strong rapport with clients by understanding needs and clearly explaining products. 2017-02 - Collections Specialist 2017-11 Onelink Nicaragua, Managua, Nicaragua Worked in call center environment handling manual and automatically dialed outbound calls. Set up drafts and processed immediate payments after conducting thorough research and analysis of account. Achieved performance goals on consistent basis. Negotiated to collect balance in full. Processed payments and applied to customer balances. 2014-08 - Sales Representative 2016-09 Sitel Nicaragua, Managua, Nicaragua Used consultative sales approach to understand customer needs and recommend relevant offerings. Worked to build relationships with customers and built potential for additional sales. Answered customers' questions regarding products, prices and availability. Collected information on sales and service issues to provide effective resolutions. Maintained up-to-date knowledge of all available products. Determined needs, delivered solutions and overcame objections through consultative selling skills. 2012-09 - Retail Sales Representative 2014-05 Accedo Technologies, Managua , Nicaragua Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. Provided accurate information about promotions, customer programs and products, helping drive high customer retention. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Answered product questions with up-to-date knowledge of sales and store promotions. Helped customers manage large purchases by collecting items from shelves and storage locations. Educated customers on promotions to enhance sales. Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Education 2000-01 - High School Diploma 2004-01 Moravian High School - Bluefields Nicaragua Graduated cum laude