Tyler Alan Theobald

GOALS - Enjoy my career by building relationships and finding joy in everyday tasks. - Understand my customer’s business and empower them to maximize use of their IT resources. - Learn from customer feedback, incidents and mistakes - striving for continual improvement. - Advance skillset from traditional on-premise solutions to cloud / hybrid technologies. SKILLS SUMMARY Customer Focus Team Cohesion Leadership / Mentoring Integrity / Transparency Process Improvement Task Management / Documentation Service Desk Change Management Enterprise Software Deployment DevOps Process Automation Engineer Enterprise Monitoring Windows Enterprise Client/Server Solutions Windows AD / Print / DHCP / DNS / DFS Virtual Machines / VMWare / Hyper-V DOS, VBS, PowerShell Scripting SQL Query Microsoft Office Apps / Office 365 Admin Outlook Custom Forms Ivanti Desktop & Server Management (DSM) SolarWinds Monitoring AccuRev Atlassian Jira / Confluence Tidal Workload Automation AutoStore / EquiTrac Ricoh Multifunction Devices Remote-control Tools KeePass EMPLOYMENT HISTORY July 2000 – Present Senior IT Analyst, Northern Natural Gas, Omaha Originally contracted by TEKsystems / Hired full-time January 2003 Stewardship over many commercial client/server applications, including gathering requirements, engineering solutions, and continual systems administration basic “care and feeding.” Lead IT engineer and support in Windows workstation and server upgrades for 20 years Lead or sole technician in several projects to develop new services in our corporate environment. Examples are source control, issue tracking, customer relations management, PDF conversion and workflow scheduling. Engineered automated processes across systems using client & server scripting in DOS, visual basic script, and PowerShell. These provide additional monitoring, reporting, and reduction of employee repeated manual tasks. Improved commercial products by proactively submitting enhancement and bug requests to improve the stability, efficiency, and feature set. Invested time in vendor community forums to receive and give assistance. Tidal Workload Automation Administration- Our business critical scheduling tool that bridged workflow between systems. Implemented 5 major upgrades in 4 environments. Initiated solution growth and cost reduction projects as customer needs changed. Engineered many non-directed IT wide monitoring solutions. Automated all IT code migrations internal and DMZ (firewall SFTP). Software packaging and deployment to all clients using NetInstall / DSM Over 3000 packages created and managed since 2002 Developed creative workstation monitoring, reporting, and problem mitigation solutions to better support the goal of Top 20 Critical Security Controls compliance. Atlassian Jira / Confluence Administration- Grew JIRA over 10 years from “infant” to fully mature task tracking and automation system across multiple departments. Some examples include: Primary IT project management and tasking tool. Service desk issue tracking and customer request portal. Company-wide IT change control process. Created and managed several Hyper-V IT Test VM client environments to improve developer and QA performance, reducing total time to production. Developed an application using Outlook custom form, Exchange public folders, and visual basic script to automate the data request process for the regulatory department. This application is still being used 15 years later. As change control manager, ensured production changes met standards before implementation. IT infrastructure request manager- Mentored and ensured efficient resource utilization for server requests. PDF server administrator using Adlib Express and Nuance AutoStore products- Created load-balanced configurations to optimize throughput of PDF conversions across multiple servers. Deployed and managed 130 Ricoh print, scan, fax multifunction devices throughout the company, enabling capture of documents into automated workflows. IT Committee Chairman- Committee was formed to bring together all IT team seniors to evaluate process improvement initiatives and technology steering. Main support for developers during all aspects of the software development lifecycle using Java and .NET, including development environment, issue tracking, source control, automated builds, and production migrations. Authored IT department “lunch-n-learn” topics for to encourage process improvements, including knowledge base, monitoring, alerting, and enterprise applications increased usage. Highly involved in coordination and technical implementation of security measures for ISO 27001 certification. Optimized Conversant UNIX system to decrease emergency call-out times from 35 to 1.5 secs Developed critical document disaster recovery offsite program using Office 365 Business and daily automation file synchronization. This program is well documented and tested annually. Team focused! All credentials, processes, and “lessons learned” from time-consuming issues and incidents are documented in the team’s KeePass, Jira, and OneNote repositories. Repeatedly mentored and trained junior staff that came and went, and really enjoy the interaction of sharing knowledge and experience with others. Face time with many remote-control tools during sessions with vendors and coworkers, including WebEx, GoToMeeting, Google Hangouts, Zoom, Skype, TeamViewer, PC Remote and Remote Utilities. Invested time in Microsoft Azure training, but employer was not ready for cloud innovations. 2001 – Present IT Support, Wulff & Freeman / White & Jorgensen law firms · Sole IT support for 2 law firms, including clients / servers / email / web site / VPN and migration to Office 365 Business. June 1999 - June 2000 Network Administrator, Ameritrade Holding Corporation, Omaha Contracted by TEkSystems - NT domain administrator of 100+ NT 4 servers. - Managed all NT account, file system resources and printer resources for approx 2500 users. - Managed all Exchange Server mailboxes, distribution lists and public folders. - Designed Outlook forms to automate information flow. - Engineered user processes & troubleshot workstation problems. Jan 2000 - March 2000 Instructor, Vatterott College, Omaha - Part-time, evenings – This was a new class with no curriculum / class materials. - Instructed students in enterprise networking via classroom discussion and network training labs. - Designed training network and course curriculum with focus on Microsoft BackOffice products. - Offered full-time position at Vatterott College. March 1999 - May 1999 UNIX System Administrator, West Teleservices Corporation, Omaha - Managed 800+ SCO, HP-UX, and AIX UNIX hosts. - Troubleshot user, file system and process problems. - Identified and documented administration procedures. 1997 - March 1999 Supervisor, Network Learning Center, USAF, Little Rock Air Force Base, AR Rank: Technical Sergeant (E-6) - Supervised 2 subordinates. - Created and instructed NT and NetWare administration and workgroup management classes. - Built and administered a training network with dedicated workstations and servers. - Designed and ran base-wide network training programs. - Created and managed base training web server. - Evaluated and recommended new product purchases to the base network control center. 1996 - 1997 Network System Administrator, USAF, Little Rock Air Force Base, AR Rank: Staff Sergeant (E-5) - Administered NetWare 4.x, MS Windows NT 4.0, and Exchange servers for 1500+ users. - Troubleshot user problems and documented solutions. - Configured Windows 95 and NT 3.51/4.0 workstations. - Mentored base network personnel and conducted technology training sessions. 1995 - 1996 Network System Administrator, USAF, Osan Air Base, Korea Rank: Staff Sergeant (E-5) - Supervised 5 subordinates. - Administered SunOS UNIX servers. - Automated admin tasks using shell scripts. - Solved user issues, while serving as help desk lead. - Configured and troubleshot SunOS UNIX workstations. 1991 - 1995 PC Coach, self-employed part-time, Omaha, NE - Built and diagnosed PC compatible computers. - Electronic bulletin board administration. - Taught computer fundamentals. 1990 - 1995 System Manager, USAF, Offutt Air Force Base, NE Rank: Staff Sergeant (E-5) - Administered US STRATCOM Data General AOS/VS computers. - Managed system security program and troubleshot user workstation problems. - Developed Battle Staff training program and trained Battle Staff officers on system use. FORMAL EDUCATION 2012: Bachelor’s Degree in Computer Information Systems, Bellevue University, NE 1991: Associate Degree in Applied Science for Information Systems Technology, CCAF INDUSTRY CERTIFICATIONS MCSE – Microsoft Certified Systems Engineer MCP+I - Microsoft Certified Professional + Internet CompTIA A + Certified Technician CompTIA Network + ITIL Foundation SECURITY CLEARANCE 1990 - 2011: DOD granted security clearance (Top Secret SCI) USAF AWARDS RECEIVED - Communications Computer Systems Operator School Honor Graduate (Top Graduate) - Promoted to Senior Airman Below-the-Zone - Airman Leadership School John Levitow Award (Top Graduate) - Nine Years of Perfect Active Duty Air Force Enlisted Performance Reports OTHER INTERESTS - Self-reliance - Handyman / DIY - Arborist - Family History VOLUNTEER EXPERIENCE 2016 – Present: Church Technology Specialist 2002 – 2016: Boy Scouts of America - Scoutmaster, Assistant Scoutmaster, Cub Committee Chairman