UGWU EBUKA EMMANUEL
Delta State, Nigeria | - |-|LinkedIn
PROFESSIONAL SUMMARY
Sales Executive with over seven (7) years of experience, eager to contribute to organizational success through hard work with a 60% lead conversion
rate, over 200 scheduled appointments above the company’s average, and received 95% positive customer survey results. Closed over 500 sales and
surpassed required targets with a clear understanding of customer support, business development, technical support, inbound and outbound sales,
marketing, lead generation, social management, E-commerce store setup, and sales closing. Motivated to learn, grow and excel in a fast-paced
industry offering career growth and value addition.
SKILLS
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Customer Service (Email, Phone, and Live chat)
Excellent Communication Skills
Cold Calling & Appointment Scheduling
Google Slide, Sheet, Word, Meet, One Drive, etc
Zapier, HelpScout, WordPress, Microsoft Azure
Buffer, Sprout Social, Social Pilot, Shopify,
Hootsuite,Google Analytics, Canva, Facebook
Ads
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CRM Tools (Zendesk, Hubspot, Slack,
Freshdesk, Salesforce, Gohighlevel, etc)
Microsoft Excel, Word, Teams, Drive
Slack, Zoom, Calendly, Skype, Trello
Attention to Detail
Teamwork & Negotiation
Lusha, Apollo, Salesmate, Pipedrive
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Trello, Asana, ClickUp, etc
Calendar Management
Sales Closing
Team Management
Project Management
Telemarketing
Executive Support
WORK EXPERIENCE
Shopfy E-commerce Virtual Assistant
Jan. 2021 - Oct. 2022
Proactive Gadget Store
● Setup the Shopify store and optimised it with SEO keywords resulting in a 80% store visit and lead conversion.
● Uploaded over 120 products on the store and drafted quality product descriptions for each product.
● Engaged in about $500 ad promotion resulting in an increase in sales by 655 within 6 months.
● Reduced customer churn rate by 80% by promptly responding to all inbound inquiries and complaints for order processing, refunds, exchanges,
and fulfillment.
● Designed professional and attractive product design with the use of canva.
Sales Executive
Jun. 2015 - Oct. 2020
Pwan Group Real Estate Company, Delta State, Nigeria
● Communicated with prospective and existing clients to create awareness about the available properties resulting in 60% sales closure.
● Generated about 1000 quality leads for the sales department.
● Coordinated and scheduled the purchase of real estate opportunities resulting in an increase of revenue by 30%.
● Tracked weekly, monthly and yearly performance and sales metrics thereby surpassing the set target by 70% at the end of the organizational
year.
● Evaluated market conditions and recommended strategies for franchise expansion through inbound calling, email marketing, and other
communication strategies to convert leads to consistent customers leading to a 65% customer retention rate.
Marketing Associate
Feb. 2013 - Feb. 2015
First Bank of Nigeria Limited, Enugu State, Nigeria
● Communicated with prospective and existing customers to create awareness about the available products and services resulting in 60% sales
closure.
● Onboarded customers on the mobile app and web app for digital banking which generated 60% of revenue for the organization.
● Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails resulting in a 30-40% increase in annual
revenue.
● Analyzed and facilitated the automation of manual reporting and record-keeping, resulting in savings of more than #500,000 annually.
● Completed special projects by organizing, and coordinating information and requirements; planning, arranging, and meeting schedules by 60%.
● Increased organizational revenue by 40% by e-enrolling new customers for the available products, BVN enrollment, point of sales (POS)
operations, and activation of tokens for customers.
Technical Support Officer
April. 2010 - Aug. 2012
Federal Ministry of Science and Technology (National Engineering Design Development Institute), Anambra State, Nigeria
● Supported over 90 clients with EDI issues and resolved over 100 claims.
● Exceeded utilization standard (90%) with 100% utilization each month.
● Troubleshoot and fixed over 40 computer systems and the Local Area Network (LAN) of computer network for optimum operations.
● Ensured 100% user experience by ensuring the smooth running of all computer software and cloud computing.
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Installed and configured over 50 computer hardware operating systems and applications and monitored all computer systems and networks for
efficient service delivery.
Technical Support Representative
Sept. 2008 - Jan. 2010
Federal Ministry of Science and Technology (Technology Incubation Centre), Anambra State, Nigeria
● Implemented multiple site support by creating 6 remote support sites in addition to the existing technical support.
● Reduced attrition of frontline associates from 60 percent to 48 percent over 18 months.
● Developed trained, integrated associates for promotional advancement within the company to the extent that fully 7 percent of all employees
at the ministry started as first-line technical support representatives.
● Established an online Chat support team to assist customers over the internet with technical support needs. This program became a model for
additional Chat channels in the company including sales resulting in an 85% increase in customer satisfaction rating.
● Transitioned 2 departments (technical support and customer care) into one department over 3 months by combining resources and providing
up-training for associates.
EDUCATION
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Bachelor of Science (BSc.) in Computer Science
University of Calabar, Cross-River State, Nigeria
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Higher National Diploma (HND) in Computer Science
Federal Polytechnic, Imo State, Nigeria
Sept. 2012 - Aug. 2014
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National Diploma (ND) in Computer Science
Federal Polytechnic, Imo State, Nigeria
Nov. 2009 - Aug. 2011
CERTIFICATIONS AND AWARDS
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Customer Service: Problem Solving and Troubleshooting Certified by Linkedin Learning
FirstBank Of Nigeria Limited: Best Marketing associates sales Award Winning. 2015
Computer Engineering and Technical support Certified by Technology Incubation Center
Aug. 2010 - Oct. 2015
