Uwakmfon Marcus Akpan

I am confident that I can deliver a perfect job if given the opportunity. I am an experienced customer service/sales representative and a telemarketer that's capable of turning a list of prospects into paying customers. In my previous job, the responsibilities I handled included making and answering both inbound and outbound calls, listening to and solving customer complaints, making my customers and prospects feel comfortable, organizing presentations on the company's products and services, using my negotiation skills to persuade prospects to purchase products and services and educating them on its usefulness, booking, and scheduling appointments. I speak fluent English with no accent.

I am a fast learner and welcome challenges and won't have issues memorizing your scripts. My major assets include great communication, negotiation, and interpersonal skills and I believe can help your company achieve its goals. My communication skills make me feel confident handling phone calls. I am adaptable and in cases where there's a sudden change of plan, I can quickly and confidently handle all the updates to their schedules.

My knowledge of a wide variety of computer programs allows me to easily take on any task I am assigned.

I possess a friendly, cheerful, and positive attitude and I am open to coaching. I have experience using Dialpad, Calltools, Follow-up Boss, Xencall dialer, and Salesforce CRM.

I stay in a quiet environment, I have a noise-canceling headset and a laptop with a good internet connection. I am confident these skills will be of great use to your company

Thank you