Uwakmfon Marcus Akpan

Contact Uwakmfon Marcus Akpan SDR | CRM Expert | Sales & Marketing Phone -, - Email - LinkedIn Expert in telesales, sales development, and customer service with more than five years' of experience in the health sector. Excellent at generating and qualifying leads, accelerating revenue growth, and providing first-rate customer service. committed to achieving goals and making a positive impact on healthcare businesses through proactive sales tactics and top-notch customer service. Uwakmfon Marcus Akpan Experience Education Clipboard Health Oct 2022 - Till date Sales Development Representative In charge of conducting extensive market research to identify potential clients 2015 - 2020 within our target audience, specifically hospitals, clinics, and medical personnel. Bachelor of Science (B.Sc.) in Sociology and Anthropology Contacted various medical organizations through quality-generated contacts via University of Uyo, Akwa Ibom State, Nigeria Qualify leads by reviewing their feedback and collecting data on which of our cold calling, email outreach, and social media engagement. products or services provides solutions and aligns with their requirements. Successfully schedule appointments and onboard new clients, resulting in a 20% increase in qualified leads converted to prospects and then loyal clients. Premier Healthcare Staffing Solutions | BPO Oct 2020 - Aug 2022 Customer Service Personnel Resolved all product and service-related inquiries, support tickets, emails, and call check-ins from patients and other caregivers within the healthcare industry. Provided free consultation and guidance on recruitment procedures and healthcare Skills Excellent Communication Skills Sales & Marketing Customer Service Research and Analysis policies to ensure recruiters made informed application decisions. Handled a high volume of incoming calls, emails, and live chat conversations, maintaining a 95% customer satisfaction rating through effective problem-solving and empathetic communication. Inspected the applicant's information accurately and efficiently, verifying their identity and qualifications regarding the position they applied for. Lead Generation Strategy Price and Quote Negotiation Appointment Scheduling Prather Marketing Services, Florida, USA June 2018 - Aug 2020 Sales & Marketing Specialist Contract Negotiation Skills Utilized standard CRMs, such as Salesforce, in tracking and managing all sales Active Listening Skills activities and opportunities with existing clients and prospects. Technical Skills Created targeted messages and a professional pitch for specific prospects who are Market Research CRM Systems Salesforce within the high-class client cycle. Met and exceeded weekly, monthly, quarterly, and annual allocated tasks and sales quotas assigned as an individual and collectively as a team. Collaborated with a team of experts to drive organizational goals and exceed the expectations of the board members and clients, resulting in an increased satisfaction rate.