Vanessa Cassandra Tubo

Vanessa Cassandra A. Tubo Blk 1 Lot 30 R.M Tiosejo Subd. Tunasan Muntinlupa City-Skype: vhanie.tubo- Education Asian College of Science and Technology (undergraduate) Associate in Electronics and Computer Technology Elizabeth Center Putatan Muntinlupa City- HOME BASED WORK EXPERIENCE Research & Seller locator Manager​/Dispositions Manager Part time August 2016-July 2018 Skip Tracing Skip Tracing property owner, relatives and even close neighbors on potential Real Estate Properties using TLO ( account shouldered by the client) Research Tax Delinquency using Tax Assessor websites Update all information on spreadsheet and import to Podio CRM Marketing Post new Acquired properties on Marketing Websites such as: OnCarrot Mailchimp Facebook IG Craigslist Myhousedeals.com Biggerpockets.com Podio Management Update Podio CRM based on what the client needs Basic knowledge on Globiflow Automation Send SMS and email on old leads using Podio Automation Response to SMS responses and Email through Podio Draft Contract Draft buyers contract through podio and send via right signature Follow up with buyer until the contract is sign General Virtual Assistant / Appointment Setter Part Time October 2016-November 2017 Phone Management Taking Inbound calls from sellers who wanted to sell their properties/lots Gather information about the property and input to CRM tool (Podio) Taking outbound calls to seller fro cancel/reschedule appointment Coordinate with acquisition manager on appointment set or any special instruction from the seller Run Comparables to give an offer based on the market value (MLS tool) Admin Work Skip Trace Leads phone number, mailing address and property address for yellow letter mailing using paid tools (accurint, yellow pages, white pages etc) Prepare contract that will be signed by seller (Docusign) Manage Acquisition Managers calendar IVAS – Investor Virtual Assistant Virtual Assistant January 2016 – September 2016 Phone Management Answer the phone for incoming leads Make outbound calls to leads that left voicemails and hang-ups Call all internet leads in order to convert to an appointment Build relationships with industry professionals by calling them Office Administrator Office Applications (word processing, spreadsheets, presentations, etc.) Fill out buyer and/or seller lead sheet Skip Tracing (utilize software to locate phone numbers/addresses/email for seller/buyer leads, agents, etc.) Build a Buyers List (research, compile, manage) Comparative Market Analysis (run analysis on properties with client provided software) Database Management (export/import information from spreadsheets, update CRM manually, etc.) Manage and Organize storage (Dropbox, Google Drive, etc.) Manage Investors Calendar Document Management (contracts, signatures, etc.) Manage mailing lists (peers, prospects, and industry professionals) Social Media (Twitter, Facebook, Linkedin, etc.) TaskBullet General Virtual Assistant March 2015 – January 2016 Part time / Flexible time Transcription (transcribing voicemail, video or audio) Taking down minutes of meetings Manage and update Social Media Accounts Keyword Research Administrative Work Chat / Email Support Online Research Data Entry /Encoding Answering Emails Customer Service Phone Support Email Management/Filtering File Management (organizing files using Dropbox etc) ) Telemarketing VirtuallyIncredible July 2014 – March 2015 General Virtual Assistant/Appointment Setter Project Based/Fulltime /Graveyard shift  Chat / Email Support Online Research MS Office Data Entry /Encoding Answering Emails Customer Service Phone Support Email Management/Filtering Following up with clients/customers Calendar Management Tools MS Apps (word, excel, powerpoint) Project Management Tools - Basecamp and Podio) Basic CRM Basic Xero Mailchimp Hotsuite Google Drive, Dropbox Adobe Lightroom OFFICE BASED EMPLOYMENT Work Experience 2010 - 2014First Source Solutions Limited Executive Process Trainer Northgate Cyberzone Alabang Muntinlupa City Responsibilities: Conduct Product Specifics Training to Customer Service Associates (CSA’s) and evaluate the latter’s progress during and beyond the training period. Develop and execute innovative strategies to ensure the CSAs have the necessary skills and competencies to meet client expectations and service levels Keep up-to-date on overall activities of the training class, identify problem areas, and take corrective actions. Monitor trainees’ performance and see to it that optimum levels are met prior to certification otherwise smoothly ease out trainee from training Ensure that the Daily Training Record (DTR) which consist of trainees’ data compilation, attendance report generation, and accompanying analyses are completed and provided in a daily basis. Coordinate with HR, Finance/Admin, IT, TQA, and Ops for possible trainees’ concerns during training Attend Client meetings, QA calibration sessions, and similar get-togethers to become updated with latest concerns and issues in the department and in the program. Handled OJT Team until CSAs are cleared to be endorsed to operations First Source Solutions Limited Lead Trainer (POC) Northgate Cyberzone Alabang Muntinlupa City Responsibilities: Drive consistency and best training practices accross all LOBs Plan Training budget allocation. Forecast cost and plan accordingly to be cost effective and meet the organizational budget targets Maintain up to date knowledge on all systems and make sure thay all trainers are up-skill Deliver coaching and training using methodologies which are in keeping with company standards Organize Training venues, losgistics and transport if the training will be held outside the company premises Monitor and report Performance Dashboard metrics in a weekly and monthly basis Skills and Capabilities: Personal Skills Knowledgeable in computer & internet applications Knowledgeable in Microsoft Office (Word,excel,powerpoint) Basic Computer Tear down and assembly Software Installation and Operating System Internet savvy Personal Capabilities Dynamic team player Sense of responsibility Can work under minimal Supervision Creative and resourceful Can work under pressure Adaptable and flexible Well-organized planner and schedule References (upon request) Personal Information Age: 27 Date of Birth: 26 Jun 1988 Nationality: Philippines Gender: Female Marital Status: Married Permanent Residence: Blk 2 Lot 37 RM Tiosejo subd Tunasan Muntinlupa City