H
Velma
Harrison--om
Casper, WY, 82601
SUMMARY
Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm
and composed in stressful situations and capable of reducing customer dissatisfaction through
acknowledgment, decisive communication, and focused solutions.
SKILLS
Customer relations
Organizational strengths
Inbound and outbound calling
Leadership
EXPERIENCE
Assistant Director
Casper, WY
Casper Cross Roads Ministries/ Sep 2018 to Current
Preparing women to transition back into society from personal dilemmas.
Constant communication and interaction with administrators, participants, and
prospective donors.
Problem-solving and listening attentively.
Telephone solicitation, face to face and social media for program funding.
Greeting and sharing information with prospective financial donors.
Schedule appointments for community service work, sales events, and activities.
Data entry.
Customer Service/Sales Associate
Casper, WY
Sam's Wholesale / Apr 2015 to Jul 2016
Handled food orders, solved customer's problems and complaints directly and by
telephone.
Handled phone orders for pick-up.
Multi-tasking assignments, while maintaining a pleasant attitude at all times.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Provided excellent services for customers by following up on issues.
Replenished shelves to maintain adequate merchandise levels.
Shared detailed information regarding product options to help customers make decisions.
Customer Service/Cashier
Casper, WY
Casper Event Center/ Oct 2013 to Feb 2015
Served guests in a very fast-paced environment.
Assisted customers with and an upbeat attitude and greeting.
Created a very friendly and comfortable atmosphere during verbal interaction.
Problem-solving to meet customer demands and satisfaction.
Worked with teams to accomplish set goals.
Multi-tasked assignments during large events.
Documented conversations with customers to track requests, problems, and solutions.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Product Demonstrator/Sales Associate
Clifton, NJ
Damon Interaction (Costco Wholesale)/ Jan 2010 to Aug 2013
Described the use and operation of merchandise to customers in a 10-minute presentation.
Reviewed product displays before and after demonstrations to check for proper product
arrangement.
Presented informational sales presentations to potential customers to build strong, trusted
client relationships and boost product sales.
Managed and successfully controlled in-store sampling of food by preparing samples and
interacting with customers.
Learned about company history and products to share detailed information with
customers.
Engaged customers warmly and encouraged each to try products, boosting sales of items.
Multi-tasking assignments while working under pressure.
EDUCATION AND TRAINING
Certification: Secretarial Studies And Office Administration
Sawyer School of Business Jun 1975
Clifton, NJ
