Venus Cruz

VENUS O. CRUZ-D6 Sagayad Relocation, San Fernando City, La Union, Philippines 2500 - PERTINENT QUALIFICATONS: • INTERATIONAL ENGLISH LANGUAGE TESTING SYSTEM (IELTS) Passer (By the British Council, IDP IELTS Australia & University of Cambridge) Date: September 24, 2016 Listening: 7 Reading: 7.5 Writing: 7.0 Speaking: 7.0 Overall Band Score: 7 • INTERATIONAL ENGLISH LANGUAGE TESTING SYSTEM (IELTS) Passer (By the British Council, IDP IELTS Australia & University of Cambridge) Date: March 27, 2010 Listening: 8.5Reading: 7.5Writing: 7.0Speaking: 7.0 Overall Band Score: 7.5 • GLOBAL CALL CENTER EDUCATION PROGRAM recognized by the Technical Education and Skills Development Authority of the Philippines (TESDA). Completed and passed the month-long training by CYBER CITY INTERNATIONAL SCHOOL (CCIS Educational Foundation, Inc.) June 7, 2010. • Computer Literate (Microsoft Word, Microsoft Excel, Microsoft Power Point) • Can type minimum of 50 wpm with 95% accuracy • Given the proper training, can work independently with minimal supervision or as a team member. • Has creative thinking abilities. • Works with high morale. • Unquestionable work integrity. • Works well under pressure and graveyard shifts. RELEVANT JOB EXPERIENCES: Position: Home-based Customer Service Representative (Email, Chat and Text Team) Company: Thumbtack.com (www.thumbtack.com) Inclusive Dates: May 2014 to present Job Description: Act as back up Subject Matter Expert for teammates. Respond to customer inquiries and complaints via email and chat, update the accounts and forward to other teams as necessary. Position: Home-based Voice and Email Customer Service Representative Company: AA Homeshoring, Nomorerack.com Inclusive Dates: September 2011 – April 20 2014 Job Description: Respond to customer inquiries and complaints by phone and email respectively. Receive and forward calls or emails counter inquiries to the appropriate teams. Position: Customer Service Representative Company: Teleperformace Global Telemarketing & Teleservices Solutions Mall of Asia, Pasay City, Philippines Inclusive Dates: July 12, 2010 – August 25, 2011 Job Description: Respond to wireless phone services inquiries and complaints from customers by phone for account or miscellaneous inquiries, payment of accounts, new service, renewals, cancellations, collection of overdue accounts, and general information. Maintain customer master file including valid addresses and adjustments to accounts as authorized. Receive and forward calls or counter inquiries to the appropriate department. Ensure timely collection of accounts, including setting up and maintenance of payment arrangements with customer(s), following established guidelines. SIGNIFICANT TRAININGS AND SEMINARS ATTENDED: GLOBAL CALL CENTER EDUCATION PROGRAM recognized by The Technical Education and Skills Development Authority of the Philippines. Completed and passed the month-long training by CYBER CITY INTERNATIONAL SCHOOL (CCIS Educational Foundation, Inc.) June 7, 2010. AT & T RECEIVABLES MANAGEMENT SPECIALIST TRAINING by Teleperformace Global Telemarketing & Teleservices Solutions July 12, 2010 – August 13,2010 EDUCATIONAL BACKGROUND: Tertiary Education: Lorma Colleges Degree Earned: Bachelor of Science in Medical Technology The degree included a two-year Associate in Health and Science Education as a preparatory course. Years Attended:- College Citations and Extra-curricular Achievements: Scholastic Scholar of Former Vice Mayor Bernardo Valero, Dean’s Lister, College Paper Staff Writer & English Literary Editor, Science and Math Club Vice-president, Youth Against Drug Abuse Committee Vice-President Primary and Secondary Education: Christ the King College Years Attended:- PERSONAL DATA: Birth Place: San Fernando City, La Union, Philippines Birth Date: October 27, 1981 Age: 34 Height: 5’ 3” Weight: 120 lbs Hobbies: • Watching documentaries from National Geographic Channel and similar TV channels. • Reading short articles and novels when there is enough time to finish it. • Writing short articles. • Making handicrafts (hand designed and hand painted stone arts and t-shirts). CHARACTER REFERENCES: Ronald Gorayeb, Chat and Text Team Leader For www.thumbtack.com Team Philippines (-) Joel Sabado, Trainer Teleperformace Global Telemarketing & Teleservices Solutions Mall of Asia, Pasay City, Philippines (-) Jerica Francisco, Supervisor Teleperformace Global Telemarketing & Teleservices Solutions Mall of Asia, Pasay City, Philippines (-) Certified true and correct, Venus O. Cruz