Vergel Mark Aquino

VERGEL MARK AQUINO SEO Consultant / Customer Service Professional St. Dominic's Place, Lapu-lapu City, Cebu PH 6015 -- EXPERIENCE Freelance SEO Consultant SKILLS •On-page and off- Home-based Appointment Setter for Health Insurance page optimization Convergys Philippines Services Corporation, Cebu City — Customer •Link-building Service Representative (Billing, Sales/Order Entry, Technical) •Keyword Ranking March 2008 - September 2016 •Has basic knowledge Listened to customers’ questions and concerns, and provided answers or responses; provided information about products and services; recorded details of customer contacts and actions taken. TeleTech, Dumaguete City — Technical Support Representative August 2006 - January 2008 •Website Audit in Canva. •Has creativity and analytical abilities. •Has the ability to analyze and execute marketing campaigns. •Well versed in proper Provided technical support to users by identifying problems, researching and call/email/chat answering questions; troubleshooting problems; guiding client through corrective handling etiquette; steps. •Ability to write/speak English clearly and accurately; •Capable of working well independently; EDUCATION Negros Oriental State University, Dumaguete City — B. S. Information Technology College Level LANGUAGES English, Filipino, Sign Language •Dedicated to resolving customer complaints; •Ability to quickly learn and apply new concepts; •Knows sign language which is beneficial for deaf customers.