William Chua Jr

As a highly experienced virtual assistant, I bring a diverse range of skills and expertise to the table, honed through years of service in various industries. My background as a General Virtual Assistant for Vacation Rentals, such as Airbnb, has equipped me with a strong understanding of the needs of vacation rental businesses. With a focus on customer service, I am dedicated to providing exceptional client support with a professional and efficient approach. My background in social media management, including content creation and audience engagement, further strengthens my skill set. My previous experience as a Customer Service Team Leader has sharpened my leadership skills and ability to provide performance feedback, ensuring that I can provide valuable support to your organization.

My Specializations:

• Inbound and Outbound calls

• Communications with guests through Airbnb and Hospitable

• Communications with housekeepers, contractors, and property owners through Ooma and Gmail

• Manage housekeepers' schedules in Turno (previously called the Turnoverbnb app)

• Manage job postings in Indeed for housekeeping position

• Interview and onboard new housekeepers

• Manage company files and documents in Dropbox

• Manage company email

• Create manuals for house rules and guidelines

• Create infographics, software tour videos, and floorplans using CANVA.

• Manage property smart lock codes through Remotelock and Yale

• Send daily rankings and occupancy reports using Rankbreeze

• Create engaging content on Instagram & Facebook

• Engage customers through DMs and comments

• Increase organic followers

• Manage and supervise teammates to exceed the program goals

• Handle escalated calls

I am proficient in the following:

• Microsoft Outlook

• Microsoft Word

• Microsoft Powerpoint

• Gmail, Yahoo, AOL

• Google Drive, iCloud, Dropbox

• Slack, Ooma Office, Skype, Whatsapp, Telegram, Zoom

• Airbnb

• Hospitable

• Turno (previously called the Turnoverbnb app)

• Remotelock

• Yale

• Paypal, Payoneer, Wise

• Cubicasa

• CANVA

• Rankbreeze