WILLIAM CHUA JR
Customer Service Team Leader /
Virtual Assistant /
Social Media Manager
Education
Bachelor of Science in Computer Engineering
2003 - 2008 | Panpacific University North Philippines
Experience
General Virtual Assistant
Bearadise - Airbnb SuperHost (Sept 2022 - Present)
Respond to Airbnb guest inquiries and messages in a timely and
professional manner
Communicate with guests to coordinate check-ins and check-outs,
About Me
I am an enthusiastic, proficient
and reliable individual with
superior skills whose passion is to
provide quality customer service
and administrative support.
Contact
-
and address any issues or concerns that may arise during their stay
Assist with the creation of a welcoming and informative guest guide
for each property
Coordinate with housekeeping and maintenance staff to ensure that
properties are clean and well-maintained
Manage
and
update
the
calendar
for
each
property
to
ensure
accurate availability
Assist
with
conducting
the
hiring
interviews,
process
for
checking
housekeeping
references,
and
staff,
including
onboarding
new
hires.
Assist with the creation of policies and procedures documents for the
Airbnb
business,
including
house
rules,
check-in/check-out
procedures, tools, software, and emergency protocols.
-
Use CANVA to create graphics for the Airbnb properties, including
Brgy Jalung, Porac,
Pampanga
cohesive company brand.
Professional Skills
Customer Service
Leadership
Team Management
Virtual Assistance
Social Media Management
Lead Generation
Web Research
Data and Email Management
Article and Content Writing
Basic Photo Editing
Personal Skills
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
logos, floorplans, and infographics,
to establish and maintain a
Edit and create software tour videos using CANVA to showcase the
company's commonly used tools.
Perform any other tasks as needed to support the smooth operation
of the Airbnb business.
Virtual Assistant | Social Media Manager
Pets Project (Feb 2021 - Jan 2022)
Diarmuid Fitness (Jan 2022-Aug 2022)
Created and posted contents including texts, images and videos to
promote the business
Engaged with the audience by responding to the comments and
inquiries
Managed, moderated and handled direct messages
Documented all business transactions
Team Leader
Concentrix (May 2010-Feb 2021)
Supervised
15
direct
reports,
including
performance
tracking,
development, and accountability.
Provided
and
documented
performance
feedback
through
daily,
weekly and monthly one-on-on sessions, performance reviews and
goal setting. Reviewed calls for trends, ensured agents’ compliance
to Program Policies and Processes and compliance to action plans
created from identified strengths and opportunities
