Yigit Senoglu

YIGIT SENOGLU Mobile E-mail -- Home Address Place & Date of Birth Nationality Military Status Travel Status 1829 sokak no.2 da.5 Karsiyaka, Izmir-Turkey 35530 Izmir, Turkey - 12 September 1988 Turkish Completed No Restrictions Website https://uk.linkedin.com/in/yigitsenoglu PROFESSIONAL OBJECTIVE Assume an international role in a global organization where I can apply my skills and knowledge gained as a result of my MBA, previous academic degrees and relevant professional experiences EDUCATIONAL BACKGROUND University of Gloucestershire, United Kingdom - Master of Business Administration (MBA) in International Business Ege University, Turkey - Bachelor of Engineering (BEng) in Fisheries Engineering Vali Erol Cakir High School, Turkey - Science & Mathematics RELEVANT PROFESSIONAL EXPERIENCES Technical Support Advisor June 2015 - Present iOS and MacOS Technical Support Advisor EMEIA, Apple Inc.    Provide basic to moderately complex troubleshooting and support to Apple customers on Apple products, systems, peripherals and all aspects of software for iOS and MacOs devices including iCloud, Apple ID and internal apps within the scope of support. Provide and maintain strong, professional relationships with all of Apple’s customers and show empathy for the customer at all times Educate customers on support options and the steps being taken to resolve their issue, Communicate pro-actively and positively with team members, customers, and other partners Area Supervisor March – September 2012 Brand Management- Sales& Marketing HORECA, British American Tobacco, Cesme, Turkey • • • Supervising the placement of advertising material, contract negotiations, maximize sell-out, increasing awareness of the products Targeting strategic points to attract the consumers by brand positioning and kiosks Brand reputation and awareness management between consumers and the company INTERNSHIPS AND VOLUNTARY EXPERIENCES E-commerce Marketing Assistant January - June 2014 Internship at Adam Jewels&Co, London, UK  Partner with web development, graphic design, marketing and social media teams to ensure all deliverables and deadlines are met for site refreshes via using the Google Apps for Business   Developing digital marketing campaigns for new product and content launches Improve and apply sales strategies for digital content 6 – 13 May 2013 Field Supervisor Volunteer work at Euroleague Basketball Final Four 2013, London, UK    Supervising Efes Beverage Group brand activities according to event program such as photo Kiosks team, cheer-leaders and survey team at Trafalgar Square Supervising direct marketing operations of the Efes Beverage Group brand at O2 Arena Managing the VIP section requirements at both venues (O2 Arena and Trafalgar Square) 12 – 15 April 2013 Public Relations Volunteer work at INN London Art and Culture Event, London, UK   Introduction of the exhibition area and the exhibitors to the participants such as event sponsors, companies, press and the public Checking and entering the list of participants and attendees to the database Consultant Intern 21 January - 21 February 2012 GFCM LaMed Project at Food and Agriculture Organization of the United Nations (FAO), Rome, Italy    Reviewing and compiling the available data regarding the recreational fisheries sector Collecting and organizing information on legislative provisions pertaining to the recreational fisheries sector in the Mediterranean and Black Sea GFCM Members Analysing the data collected and preparing reports for management June – August 2011 Engineering Intern Offshore Tuna Cages at Akua-Group, Cesme, Turkey   Assisting daily operations such as feeding and calculations Observation and analysis of the cages and fishes, reporting to Senior Engineer PROFESSIONAL TRAINING AND CERTIFICATES Apple Certified Support Professional Apple Certified Associate - Mac Integration Advanced Google Analytics by Google Ecommerce Analytics: From Data to Decisions Online Marketing Fundamentals by Google Certificate of E-Foreign trade and E-Commerce Baybars Altuntas Entrepreneurship Academy Marine Ecosystems Workshop People-to-People Exchange- Tokyo, Japan Certificate of Individual Leadership - LANGUAGES • Turkish: Native language English: Professional proficiency OTHER SKILLS • iOS, MacOS, Microsoft Windows, Office, Outlook, Google Apps, Prezi, SAP Reports, Webex, Avaya, CRM tools REFERENCES • Can provide upon request