Yunnee Ann Benitez

15 months as a home based independent contractor, worked with US/Australian/Canadian/UK Clients and Campaigns.

5 years BPO experience- 3years as a Customer Service Representative. Handled various US Based accounts; H&R Block, Symantec Support, NetSpend Prepaid debit Cards, Intuit Quickbooks Financial Softwares. Got promoted as a Senior Real-Time Analyst for WorkForce Management, monitored more than 1000 agents in different sites in the Phillipines. Monitors call volumes, agent behaviors and Aux usage at the same time sending real- time Service Level reports to the clients and managers.