Yunnee Ann Benitez

YUNNEE ANN ALPASAN- BENITEZ Address: Benitez’ Farms, Zone 5, Sitio Langon, Cararayan, Naga City, Camarines Sur 4400 Contact No.: - Email: - Skype ID: qyuni.24 LinkedIn: https://www.linkedin.com/in/yunnee-ann-benitez-/ Upwork Profile Link: https://www.upwork.com/o/profiles/users/_~015ca11d-d5b/ CAREER OBJECTIVE: To provide excellent client management inclusive of excellent communications, responsive follow through and advocacy for client issues within the process towards the achievement of organizational goals. PROFILE SUMMARY: Self- motivated employee who shows the way by setting an example:  Always willing to spend extra time to complete assigned work.  Demonstrates understanding of, and effectively cooperates with subordinates and senior level management. PERSONAL INFORMATION: Date of Birth: April 24, 1990 Age: 28 Gender: Female Civil Status: Married Citizenship: Religion: TIN: SSS #: Filipino Roman Catholic- EDUCATIONAL ATTAINMENT: College: Bicol University Bachelor of Arts in English Legazpi City High School: Pag-Asa National High School Rawis, Legazpi City -Best in English -Historian of the Year -National Career Assessment Examination passer, score: 99+ Elementary: Ibalon Central School Legazpi City -With Honors TRAININGS/SEMINARS ATTENDED: Basic Call Center Training Course (TESDA Accredited) August-September 2009 Southern Luzon Technological College Foundation Inc. - BPO Incubation 3rd Floor, Embarcadero de Legazpi Legazpi City On – the - Job Training October 2009 Customer Service/Sales Representative Account: Supreme Condensers and AutocondenserStores.com Southern Luzon Technological College Foundation Inc. – BPO Incubation 3rd Floor, Embarcadero de Legazpi, Legazpi City WORK EXPERIENCE Date: Employer: Designation: April 2018 - July 2018 Keep Truckin Sales Development Representative/Appointment Setter        Date: Employer: Designation: April 18, 2017 - April 2018 Demand Science Team Philippines - A Pure Incubation Company Virtual Assistant - Telemarketing          Date: Employer: Designation: Outbound call dialing dialing using a dialer (Outreach). With 80+ average dials in a day. Calling up prospective client listed in SalesForce CRM. Set up / scheduling the prospect appointment to the Account Specialist (for sales). Sequencing calls in SalesForce CRM to Task in Outreach. Sending emails, and demo emails as requested by the prospect. Contributes to team effort by accomplishing related results as needed. Outbound call dialing using a soft phone dialer, generating quality leads for any client’s campaign assigned (US Based Companies). With 400+ average dials in a day. Identifies prospects by reading telephone and zip code directories and other prepared listings. Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Keeps equipment operational by following manufacturer's instructions and established procedures. Secures information by completing data base backups. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. January 11, 2010 – March 17, 2014 Sutherland Global Services Senior Specialist- WFM Global RTA (Real Time Analyst) | Clark, Pampanga Site  Maintain Call Center data operational databases and scheduling data for operational analysis and process all scheduling changes to meet the staffing level needs for each shift. Coordinate and communicate all scheduled activities and shifts to business partner.   September 17, 2013 – March 17, 2014 Supports Broadview, VDH, Lenovo, Staples, Acer, Mediacom and Private Label Accounts o Real-Time queue monitoring o Monitors agents’ attendance for staffing needs o Monitor agent’s/consultant’s behavior in the production floor during shift hours o Sending hourly, daily, monthly reports to the clients and operation o Saving Historical Data o Provides requested adhocs to the operation o Preparing Weekly Report Templates Specialist- WFM Global RTA (Real Time Analyst) | Pili, Camarines Sur Site   May 2013 to September 2013 : McAfee, PETCO, INTUIT Accounts January 2013 to May 2013: Intuit Quick Books (all LOBs) and Turbo Tax Accounts o Real Time Queue monitoring o Monitors agents’ attendance for staffing needs o Monitors agent’s/consultant’s behavior in the production floor during shift hours o Attending Client Call Conference to provide the recent stats of the account o Sending hourly, daily, monthly reports to the clients and operation o Saving Historical Data o Provides requested adhocs to the operation o Preparing Weekly Report Templates Consultant (Customer Service/Sales Representative) | Pili, Camarines Sur Site o Resolves customer’s issues/problems /concerns within the product by providing excellent customer service and giving out an extra mile for better call center experience.     May 2012 to January 23, 2013: Intuit QuickBooks Account (Financial/Business Software) May 2010 to May 2012: Netspend Prepaid Debit Cards Account March to April 2010: Norton/Symantec Account (Technical Support) January 11 to March 2010: H&R Block Account (Tax and Card) MISCELLANY         Real- time queue monitoring using CMS Application Adept in Microsoft Office Applications Excellent oral and written communication skills Knowledge of browsers Outbound Dialing using Xlite/Vici SoftPhone, Ringcentral and Freevoice Real-Time agent monitoring and finding Call Recordings using VICI Dialer Knowledge in Google Docs Salesforce, Zoho, Hubspot CRMs CHARACTER REFERENCES 1. Mr. Reynaldo Ronwaldo Lim Jr. Site Director- Concentrix PH 2. Mr. Daniel Perez Senior Associate Manager- Global Technology Infrastructure Sutherland Global Services; Pili, Camarines Sur