Zamariah Vacalares Torres

Zamariah V. Torres, R.N. 15-A 29 De Agosto St. Hagdan Bato Libis, Mandaluyong City SKYPE: zjam24 Telephone No. - Mobile No.: (- / (- Email Address:- ___________________________________________________________________________________ PERSONAL DATA: Date of Birth Sex Civil Status Citizenship : November 24, 1988 : Female : Single : Filipino EDUCATIONAL ATTAINMENT: Year Graduated Course/Level School 2010 Bachelor of Science in Nursing Unciano Colleges, Inc., Antipolo Branch 2005 High school Antipolo Faith Christian School 2001 Elementary Antipolo Faith Christian School WORK EXPERIENCE: Team Supervisor/QA April 2015 – December 2016 (1 year & 7 Months – Full Time – Flexible Schedule – Home Based) Invaluable Business Analytic, Corp (formerly known as DMAI – Decision Making, Analytics and Intelligence) Duties and Responsibilities I supervise day to day operations as assigned by Team Manager, responsible for supporting; developing and supervising the SMA Department in the Operations environment. Consistently monitor team to proactively identify potential problems. Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution. Demonstrate flexibility by working varying shifts and responding to unanticipated events. Provide rationale for the categories and manage suggestion process. Allocating tasks to Team Leaders; Disseminating updates and other information from the leadership team and provide necessary business information. Ensuring the performance of the team is of a high standard by doing random checking of multiple monitoring sheets; assuring that the team members have the necessary education and training to effectively participate on the team; assure sufficient headcount to meet required daily completion rate. Reporting to management includes Daily Production Report, Management Committee Report, and Daily SMA Lot Tagging Report. Main Tools: MS Office, Google Spreadsheet and Webtagger (Web-Based site provided by client for day-to-day process) Team Lead/QA August 2014 – April 2015 (8 months – Full time – Mid-Shift – Home Based) DMAI – Decision Making, Analytics and Intelligence Duties and Responsibilities Supervise day to day operations as assigned by Team Supervisor, process daily production report, responsible for supporting; coaching; developing and supervising a group of employees in the Operations environment. Communicate positive as well as negative feedback, providing feedback that is specific and constructive to encourage all team members. Consistently monitor team to proactively identify potential problems. Demonstrate skills at analyzing trends and assist in creating action plans that determine a solution. Demonstrate teamwork by supporting and assisting other Team Leaders. Demonstrate the DMAI culture through both behavior and attitude. Demonstrate flexibility by working varying shifts and responding to unanticipated events. Provide rationale for the categories and manage suggestion process. Provide Quality Analysis for current queues. Regularly update Sr. Analysts regarding the stats of the team. CURRICULUM VITAE – Zamariah V. Torres Page 1 Senior Social Media Analyst May 2014 – August 2014 (3 Months – Full Time – Mid-Shift – Home Based) DMAI – Decision Making, Analytics and Intelligence Duties and Responsibilities Ensure that the lots were tagged correctly by doing daily quality check; Assist and guide the junior SMAs; Share best practices to ensure Quantity and Quality of work; Address issues reported by Junior Social Media & Research Analysts and forward such to the Admin/Management to resolve the issue/s; In-charge of cascading management updates to the team. Social Media Analyst February 2014 – May 2014 (4 Months – Full Time – Mid-Shift – Home Based) DMAI – Decision Making, Analytics and Intelligence Duties and Responsibilities Review and update object classifications on a lot-by-lot basis using proprietary software and industry research methodologies. Determine and analyzing the fitted category for the auction item based on its lot description, title and Image. Tier 1 Data Management Analyst Energy Future Holdings/Oncor - HRO Department September 2012 - January 2014 (1 Year and 4 Months – Full Time – Grave Yard Shift – Office Based) Northgate Arinso Duties and Responsibilities Acts as first point of contact in the delivery centre for employees or client HR representatives; Handles and tracks incoming calls, e-mails, faxes of employees regarding their payroll and benefit concerns, as well as benefits of the retirees; Handle/create tickets in HR Workspace, categorize and prioritize queries, requests, issues, process Payroll Validation before the payroll tier 2 team start the payroll process and escalate tickets if needed; Enter data into SAP ensuring that the Infotypes contain the correct data of the employees (new hires, terminations, Master Data changes, direct deposits, etc.), maintain & upload mass information in SAP (Like bonuses, deductions, Personal Data, etc) and do other general administrative duties as assigned. Main Tools: HR Workspace & SAP Recruitment Assistant Recruitment - Sourcing Department January 2012 – April 1, 2012 (4 Months – Project Based – Flexible Schedule – Office Based) StarTek International Limited Duties and Responsibilities Assist in organizing Job Fairs, including but not limited to the handling of logistics, scheduling of the transportation, attending job fairs, and collecting resumes and the Job Fair report; Create online application accounts for referrals, ensuring that the name of the referrer is the one indicated in the account; Assist in conducting offsite activities; Visit agencies (headhunters) and facilitate the pre-screen interviews at their vicinity and facilitate the necessary recruitment process if an applicant passed. Recruitment Assistant Recruitment - Business Support Department August 2011 – December 2011 (4 Months – Contractual – Flexible Schedule – Office Based) StarTek International Limited Duties and Responsibilities Process applications for Support Positions i.e. Team Leads, Operations Manager, Directors, Quality Analysts, and the like; tasked to do search thru an online portal for qualified candidates, assist them by conducting exams and scheduling them for interview, if necessary. Customer Care Representative Dell Financial Services – Small, Medium Business February 2008 – December 2008 (10 Months – Full Time – Grave Yard Schedule – Office Based) TELUS International Philippines Duties and Responsibilities Tasked by giving off account information for the customer’s Business Credit, Loans and Lease, CURRICULUM VITAE – Zamariah V. Torres Page 2 and process payments if requested; provide assistance with regard to their lease/loan/Business Credit. Customer Care Representative Dell Computers – All Business Unit April 2007 – February 2008 (10 Months – Full Time – Grave Yard Schedule – Office Based) TELUS International Philippines Duties and Responsibilities Handled the Dell Customer Services; processed replacements for Dell products like laptops, desktop and products lost in transit, defective or wrong product; provide assistance in locating customer’s orders, or help place an order online. SKILLS: Competent Knowledge and command in the following computer applications: MS Word, MS Excel, MS PowerPoint, MS Movie Maker; Speed Reading, Google Spreadsheets, Excellent command in English, Effective Leadership Skills, Proficient oral and written communication abilities ELIGIBILITY: December 2010 Board Passer Philippine Licensure Examination for Nurses Philippine Regulation Commission TRAININGS: ECG Reading Completed: March 2011 Philippine Heart Center Basic Life Support Training Completed: March 2011 Philippine Heart Center Advance Cardiac Life Support Training Completed: March 2011 Philippine Heart Center SAP Foundations Completed: September 20, 2012 Northgate Arinso MS Excel: Beginner Completed: September 22, 2012 Northgate Arinso Identifying Project Risk Completed: July 12, 2013 Northgate Arinso NGA Way Accountability Completed: September 02, 2013 Northgate Arinso Advance Supervisory Skills Training Completed: August 1, 2015 BusinessCoach Inc. CHARACTER REFERENCE: Irene Espinal Operations Manager- Karen Anne Angeles SME – Energy Future Holdings/Oncor- Kamille Santos Team Manager – Social Media Analyst- Cherry "Tet" Gatbonton Recruitment - Sourcing Supervisor- CURRICULUM VITAE – Zamariah V. Torres Page 3