Zipporah Njoki Mbugua

ZIPPORAH NJOKI MBUGUA EXECUTIVE ASSISTANT AND CUSTOMER SUPPORT SPECIALIST CONTACT --om PROFILE I am a highly- organized individual who is well versed in providing seamless support to busy professionals, executives, and organizations. I have excellent communication skills, phone and email etiquette. I have extensive working knowledge of Microsoft Office, Trello, Zoom, Mail chimp, Wix, Google Suite, Hootsuite, Google Drive, Dropbox, Adobe, Slack, WordPress and Canva. I am very capable of handling any administrative task with effortless efficiency SKILLS ◦ SCHEDULING ◦ PHONE & EMAIL HANDLING ◦ GRAPHIC DESIGN ◦ RESEARCH ◦ RECRUITING ◦ COPY WRITING ◦ SOCIAL MEDIA MANAGEMENT ◦ EMAIL MARKETING (MAILCHIMP) ◦ GENERAL ADMIN WORK EXPERIENCE Chavon Campbell- Personal Virtual Assistant Full Movement LLC- North Carolina, USA Email:-April 2019- October 2019  Make phone calls  Schedule and reschedule appointments  Place online orders  General Admin/personal tasks  Making travel arrangements  Ensuring bills were paid Jody Vassallo – Virtual Assistant FoodbyJodyV- Sidney, Australia EDUCATION Email:-October 2019- December 2019  Newsletter and Email Marketing  Course content creation  Social Media Management   Reporting and Analytics Filing and Database management Jomo Kenyatta University of Agriculture and Technology Ezechias Domexa- Customer Support - - BACHELOR OF SCIENCE IN ANALYTICAL CHEMISTRY November 2019- June 2020 Second Class Honors Upper division  Call handling University of Nairobi    Chat support Email Marketing Research 2020- Ongoing MASTER OF SCIENCE IN MARKETING Certifications ◦ Fundamentals of Digital Marketing Certification, ◦ City Test Prep – New York / San Francisco, US Email:-February 2020- December 2020 Google,2021  Lead Generation Inbound Marketing  Social Media Management Certification, Hubspot  Email Marketing  Research  Data Entry & Data Mining  Website Management  General Admin tasks Academy, 2021 ◦ Bara Sapir – Executive Assistant Google Ads Display Certification, Google Skillshop, 2021 ◦ ◦ Email Marketing Certification, Gather Williams – Administrative Assistant Hubspot Academy, 2022 DGW Industries- Texas, USA Social Media Marketing July 2021- February 2022 Certification, Hubspot  Social Media Management Academy, 2022  Customer service via phone, Email& Chat  Filing and documentation  Research  Recruiting  Fleet management and Dispatch  Coordinating Drivers & onboarding drivers  Calendar Management & Scheduling  Research  General administrative & personal task Staygate accommodation UK – Customer support Feb 2022-Nov 2022     email management chat support scheduling and calender management report writing and data entry